Serlumé Privacy Policy.
Effective Date: December 24, 2025
At Serlumé, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.
• Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Device Information: We automatically collect information about your device, including your IP address, time zone, and cookies installed on your device.
• Communication Information: If you contact us via email or a contact form, we collect the information you provide in that correspondence.
2. How We Use Your Information
We use the information we collect to:
• Fulfill orders placed through the site (including processing payment, arranging shipping, and providing invoices).
• Communicate with you regarding your orders or inquiries.
• Screen our orders for potential risk or fraud.
• Provide you with information or advertising relating to our products or services (if you have opted-in to receive marketing).
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
• E-commerce Platform: We use Squarespace to power our online store.
• Payment Processors: We use Stripe and PayPal to securely process payments.
• Shipping Providers: We share your address with shipping carriers (e.g., USPS, UPS) to deliver your candles.
• Legal Compliance: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information.
4. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
5. Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Changes
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
7. Contact Us
For more information about our privacy practices, or if you have questions, please contact us by e-mail at contact@serlume.com or by mail using the details provided below:
Serlumé
1500 Chestnut St. Suite 2 #2343
Philadelphia, PA 19102